Description
Geotab is hiring a Technical Support Specialist in Lisbon to diagnose and resolve hardware and software issues for Geotab products, the MyGeotab platform, and partner products. The role supports customers, partners, sales representatives, and internal teams through phone, chat, and email; handles device returns and exchanges; provides product training; manages escalations; and protects customer data. Candidates need 1–3 years of customer service or technical support experience, a post-secondary diploma or degree in engineering, computer science, or a related field, programming and data-warehouse knowledge, strong Excel and Google Suite skills, English and French communication ability, and flexibility for a 24/7/365 schedule. The position follows a flexible hybrid model and offers medical and dental benefits to full-time permanent employees.
