Description
The Technical Support Specialist provides first-class technical assistance to Grubtech customers, focusing on system stability, quick issue resolution, and overall customer satisfaction. They act as the primary point of contact for platform, integration, and POS-related issues globally. Key responsibilities include troubleshooting various order flow, POS, and delivery platform connection problems, monitoring system performance, escalating complex issues, collaborating with internal teams, managing support tickets, documenting solutions, and gathering feedback for continuous improvement.
