Description
HydroPoint is hiring a bilingual Spanish-English Technical Support Specialist for an onsite, office-based role in Boise, Idaho. The position handles inbound customer, distributor, and specifier support for HydroPoint irrigation products, troubleshoots technical issues, escalates problems, follows up on resolutions, documents cases in Salesforce, and processes return authorizations. The role requires a high school diploma or equivalent, bilingual language skills, and a proven technical support, call center, or customer service background; two years of technical customer support experience is strongly preferred, along with irrigation, electrical, mechanical, IoT, networking, and cellular communications experience. The schedule is a set day shift Monday through Friday, with flexible schedule options available.
