Description
Jack Henry is hiring a remote technical support associate to provide level 1 troubleshooting and customer support for application and service issues in a high-volume environment. The role involves researching and resolving customer problems, escalating issues when needed, monitoring cases and emails against service level standards, using remote access tools, and possibly managing hardware capacity and performance. The position is remote within the United States except California, follows weekday shifts with rotating weekend on-call coverage, and requires at least 18 months of Microsoft operating systems support experience in a call center or data center environment.
