Description
Jonas Software is hiring two regular Technical Support Specialists for Volanté in Toronto on a hybrid schedule. The role serves as the first point of contact for customer technical issues, troubleshoots SaaS product and system problems, documents and escalates cases, monitors service-level commitments, and participates in product and support training. Candidates need at least two years of SaaS technical support or similar customer-facing experience, familiarity with ticketing systems, basic SQL and relational data knowledge, Linux and command-line skills, strong troubleshooting and communication abilities, and availability for rotating after-hours and public holidays. The expected base salary is $58,000–$65,000 CAD.
