Technical Support Specialist at kiddeglobal

Compensation

$75,659 – $89,010/yr

Setup: Remote, Hybrid
Location: Bradenton, Florida
Type: Full-time
Level: not_specified
Posted: Jul 23, 2026

Description

Kidde Global Solutions is seeking a Technical Support Specialist to provide comprehensive technical support to customers using Kidde™ fire alarm and detection products. The role involves identifying, evaluating, solving, and escalating product-related issues, ensuring accurate information dissemination, and assisting with documentation and content creation. The specialist will troubleshoot technical problems, develop a strong understanding of supported products, complete training, and potentially mentor junior representatives or contribute to new product development.

Required Skills

Technical Support
Digital Multi Meter (DMM)
Troubleshooting Skills
Deductive Reasoning Skills
Customer Service Skills
Interpersonal Skills
IT Networking Concepts

Additional Information

Minimum Education: High School Diploma or GED
Required Previous Experiences: 3+ years’ experience working with commercial fire alarm control panels and detection products.
1+ year of experience with Digital Multi Meter (DMM).
1+ year of experience in an "On Call" rotation.
Preferred Qualifications: Associate's Degree
NICET Level I or higher in Fire Alarm Systems
Experience programming and/or troubleshooting EST-4, IO or VS Fire Alarm Control panels.
Experience with Fireworks Graphical Incident Management Integration Command/Control System (stand-alone and Network versions)
Must be able to work in a team environment.
Must be able to participate in a "Late Shift" rotation.
Must be able to clearly speak and write English.
Secondary language to support customers outside of the U.S.
Must have ability to work with limited supervision and generate results with limited instructions.
Understanding of Ohms Law.
Possess moderate to advanced troubleshooting skills.
Strong deductive reasoning skills.
Proactive thinker/ self-starter.
Strong Customer Service skills.
Strong Interpersonal skills.
Understand basic IT networking concepts.
Willingness to travel to customer sites (~40%)
Candidates willing to relocate full-time to Bradenton, FL may be eligible for a sign-on bonus.