Description
KnowBe4 is hiring a Technical Support Specialist in São Paulo, Brazil, to provide English- and Portuguese-language technical support to global customers. The role handles support tickets and calls, hosts webinars and product demonstrations, assists with KnowBe4 platform implementation and email-delivery configuration, and collaborates with Customer Success and R&D teams to resolve complex bugs. It requires advanced English, native or near-native Portuguese, email infrastructure knowledge, and at least one year of customer-facing technical support experience. The position is hybrid, with two days in the Vila Olímpia office and three days remote.
