Description
LeadVenture is hiring a fully remote Technical Support Specialist for candidates living in Mexico. The role provides first-level support for customer software applications through phone, email, and chat, manages tickets and work orders, documents issues, escalates complex problems, educates customers, and recommends process improvements. The position requires an associate degree in computer science or a related field, at least two years of computer and software service experience, at least one year supporting customer applications in a technical help desk environment, Microsoft Office proficiency, and strong communication and problem-solving skills.
