Description
Lightspeed Systems is hiring a Technical Support Specialist for its South Austin office to provide front-line technical support across its SaaS product suite. The role involves troubleshooting software, devices, networking, and configuration issues; assisting customers with setup, integrations, and ongoing usage; documenting and escalating issues; monitoring support queues; collaborating with Product and Engineering teams; and contributing to knowledge-base and internal documentation. Candidates need a bachelor’s degree in information technology, computer science, or a related field, at least six months of technical support, help desk, or customer support experience, familiarity with Windows and macOS, and strong communication and organizational skills. The position requires current permanent authorization to work in the United States and does not offer visa sponsorship.
