Technical Support Specialist at Lowe's

Setup: Remote, Hybrid
Type: Full-time
Level: not_specified
Posted: Aug 25, 2026

Description

Provide Level One technical support for Lowe’s Pro Supply associates and business partners by diagnosing, troubleshooting, resolving, and escalating commonly reported technology issues. This includes managing incidents and service requests via the company’s ITSM platform, applying documented solutions, performing break/fix support for various hardware/software, monitoring incident progress, escalating complex issues, coordinating third-party vendor services, and supporting ITIL 4-aligned practices.

Required Skills

Technical Support
Troubleshooting
Incident Management
ITSM Platform
Hardware
Software
Mobile Devices
Network Connectivity
Enterprise Applications

Additional Information

Required Previous Experiences: 2 years of IT experience providing Level One technical support for IT systems in a business or corporate environment, including diagnosing, troubleshooting, documenting, resolving, and escalating incidents and service requests.
Experience supporting hardware, software, mobile devices, printers, peripherals, network connectivity, user access, and business applications.
Experience using ITSM tools or ticketing systems to document, track, prioritize, and resolve incidents and service requests.
Preferred Qualifications: Associate degree in Computer Science, Computer Information Systems, Information Technology, or related field.
2 years of experience working with Freshservice, BMC, ServiceNow, or a similar ITSM ticketing platform.
2 years of experience with software installation, configuration, troubleshooting, and support.
2 years of IT support experience supporting outside sales teams, field associates, branch operations, or B2B business environments.
Familiarity with ITIL 4 Frameworks or ITIL-aligned support practices, including incident management, request fulfillment, knowledge management, and service restoration.

About Lowe's

Lowe's

Retail Trade1000 Lowe's Boulevard Mooresville, NC 28117

Explore your career interests and find your fit in a team that grows and wins together. Find an opportunity near you and apply to join our team today.

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Founded: 1921

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