Description
Nagarro is hiring a Technical Support Specialist to support customers using B2B e-invoicing solutions. The role involves handling customer inquiries through email, phone, and ticketing systems; troubleshooting APIs, integrations, configurations, XML/JSON, and invoicing workflows; analyzing logs and error responses; collaborating with international Engineering and Product teams; managing support cases and critical incidents; and contributing to knowledge-base and process improvements. The position follows a hybrid model with three office days and two remote days per week and requires 1–2 years of relevant technical support experience, SQL and ITIL knowledge, API debugging experience, and strong communication skills.
