Description
OpenGov is hiring an entry-level Technical Support Specialist to provide omnichannel customer support for its government ERP and public-service software. The role involves triaging and resolving technical incidents, using Salesforce Service Cloud, researching known issues, troubleshooting technologies, documenting solutions, and providing software training. Candidates should have experience with data management, ETLWorks pipelines, API failures, CSS coding, invoicing, utility billing, budgeting, or procurement products, along with strong problem-solving, communication, documentation, organizational, and teamwork skills. The position pays $52,000–$60,000 plus variable compensation and includes healthcare, retirement, paid leave, wellness stipends, HSA contributions, and professional development.
