Description
OpenGov is hiring an entry-level Technical Support Specialist to provide omnichannel customer support for its government ERP and AI solutions. The role involves triaging and resolving technical incidents, using Salesforce Service Cloud, troubleshooting technologies, documenting solutions, providing software training, contributing to the knowledge base, and using AI tools to improve service. Candidates should have experience with SQL, data management, GIS, ETLWorks pipelines, and API data failures, along with strong communication, problem-solving, documentation, organizational, and teamwork skills. The position pays $52,000–$60,000 plus variable compensation and includes healthcare, retirement, paid leave, wellness stipends, HSA contributions, and professional development.
