Description
Pavago is hiring a full-time, fully remote Tech Support Specialist for U.S. business hours to provide Level 1–2 SaaS and IT helpdesk support. The role handles support tickets, login and access issues, software and hardware troubleshooting, user provisioning, documentation, escalations, and collaboration with Product, QA, Engineering, and DevOps. Candidates should have 1–2+ years of relevant technical support experience, familiarity with ticketing platforms and Windows and macOS environments, strong communication and documentation skills, and the ability to work independently during U.S. business hours.
