Description
Pavago is hiring a full-time remote Tech Support Specialist to provide frontline technical support for SaaS platforms, internal systems, hardware, and customer-facing applications. The role handles ticket resolution, troubleshooting, user onboarding and access management, documentation, escalation, monitoring, and collaboration with QA, product, engineering, and DevOps teams. Candidates need 1–2+ years of experience in technical support, IT helpdesk, SaaS support, or customer-facing troubleshooting, along with familiarity with Zendesk, Jira, ServiceNow, Freshdesk, SaaS platforms, networking basics, and operating systems.
