Description
Sectigo is hiring a full-time, in-office Technical Support Specialist for its Chennai office, reporting to the Manager, Technical Support. The role handles customer-reported technical issues, researches and troubleshoots problems, resolves escalated issues, maintains service-level agreements, documents incidents, and contributes to the knowledge base. The position requires at least one year of customer support or help desk experience, strong communication and English proficiency, and knowledge of networks, DNS, Active Directory, Windows, Linux, Mac OS, web technologies, APIs, and hosting platforms; SSL/TLS and certificate knowledge is advantageous. Compensation is INR 4,00,000 to INR 4,50,000.
