Description
The Service Desk Analyst provides first-line support to SGS affiliates and external clients by resolving desktop support and end-user issues, handling incidents and requests, routing escalations, evaluating technical and operational information, and maintaining incident records. The role requires a bachelor's degree or equivalent in engineering, information technology, or service management, prior customer-facing experience, strong desktop hardware and Windows 11 troubleshooting knowledge, multicultural experience, fluent English, and teamwork and communication skills; Microsoft Certified Engineer certification is preferred.
