Description
The IT Service Desk Manager/Supervisor provides first-line support to SGS affiliates and external clients, handles incident and request resolution, escalations, severity and priority classification, troubleshooting, lifecycle management, and knowledge-base updates. The role reports to an IT Service Desk Manager or Supervisor, requires a bachelor's degree or equivalent in engineering, information technology, or service management, customer-facing experience, IT literacy, multicultural experience, and fluent English; Microsoft Certified Engineer status is preferred. The posting also includes QHSE compliance, safety, emergency response, and incident-reporting responsibilities.
