Description
Sherpa 6 is hiring a full-time Technical Support Specialist in Ashburn, Virginia to support the U.S. Customs and Border Protection Operational Technology Operations Center. The role provides 24x7x365 help desk and operational technology support, troubleshoots software, devices, connectivity, and configuration issues, manages incidents and changes, and deploys and sustains the Watchtower Mobile Device Management platform for tactical devices. The position requires an existing DHS EOD or DHS Suitability clearance, an associate's or bachelor's degree or equivalent experience, and at least three years of relevant technical support experience. The role may require travel of up to 25% and participation in night, weekend, and holiday shifts.
