Description
The posting describes a technical support/help desk role responsible for resolving Windows 11, Active Directory, Microsoft 365, networking, VPN, RDP, Exchange, hardware, software, telephony, authentication, and cloud-system issues. The position provides hands-on, remote, and end-user support; documents and prioritizes tickets; uses PowerShell for advanced troubleshooting; and collaborates with IT teams. Preferred qualifications include at least three years of technical support experience, relevant certifications, strong communication, organization, and attention to detail.
