Description
The Technical Client Service Specialist serves as a technical escalation and support resource for clients, owning Salesforce cases, troubleshooting complex issues, communicating solutions, and collaborating with Product, Engineering, Client Success, and Operations teams. The role also supports implementations, integrations, knowledge management, AI-assisted support, and process improvements. It requires 3–6+ years of technical, client-facing experience, strong SaaS and troubleshooting knowledge, and experience with structured knowledge management and AI-assisted support workflows.
