Description
Vector Security is hiring a Shared Services Technical Support Specialist for a remote United States role. The position provides higher-level omnichannel technical support across phone, email, chat, social media, and SMS, troubleshoots security and alarm-system issues, creates Alarm.com accounts, processes service cases, documents interactions, and coordinates follow-up on-site service when needed. Candidates need a high school diploma or equivalent and 2–3 years of relevant technical support experience, strong communication and computer skills, and the ability to obtain required licenses and certifications.
