Description
The Technical Support Specialist provides first-line business technology support for proprietary and third-party systems, including WEXNET, SpeedShip, UPS.com, WorldShip, and ShipRush. The role handles phone, email, and desktop support; troubleshoots hardware and software issues; coordinates with vendors; tests bug fixes and enhancements; and escalates or redirects problems as needed. It requires a bachelor’s degree, 0–2 years of relevant experience, Microsoft Office proficiency, and strong communication, collaboration, and time-management skills.
