Description
Nash is hiring a remote Technical Support Specialist in Australia to investigate and resolve complex platform and integration issues for enterprise merchants. The role owns platform diagnostics, API and webhook troubleshooting, escalation handoffs, P1 incident coordination, Datadog monitoring, knowledge-base contributions, and overflow support during peak windows. Candidates need 5–6+ years of technical support or support engineering experience in a SaaS environment, hands-on platform investigation experience, and familiarity with APIs, webhooks, production integrations, and observability tools.
