Description
The Technical Support Specialist will be the first point of contact for day-to-day technical issues in an on-site data collection operation, troubleshooting Wi-Fi, computers, monitors, peripherals, and collection appliances. The role involves learning collection workflows, investigating root causes, writing issue reports for engineering, escalating problems, tracking resolutions, and helping teammates use equipment and procedures. The position is based in San Francisco, requires evening and weekend availability, and pays $25 per hour with overtime eligibility, 12.5 days of paid time off, and 401(k) participation.
