Description
INNERGY is hiring a Technical Support Specialist to provide fast, accurate, and empathetic support for clients using INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations. The role troubleshoots design-to-manufacturing workflows, manages client tickets through Intercom and Microsoft Dynamics, trains AI systems to improve self-service resolution, maintains knowledge documentation, reports bugs, and collaborates with Engineering and Product teams. Candidates need at least two years of technical support experience, bilingual French and English proficiency, strong troubleshooting and communication skills, and familiarity with CAD/CAM or manufacturing technology. The role is primarily computer-based and may be performed remotely or in an office setting, with eligibility limited to specified U.S. states.
