Summary from listing
The Technical Support Specialist provides advanced technical support for IPG Photonics products, troubleshooting hardware, software, and system-level issues; performing remote diagnostics; collaborating with engineering, field service, and quality teams; documenting cases; supporting testing and validation; mentoring junior specialists; and participating in on-call rotations. The role requires a technical degree with at least six years of relevant experience or equivalent hands-on experience, along with expertise in industrial lasers, electrical and electronic troubleshooting, diagnostic tools, and cross-functional collaboration.
