Summary from listing
IPG Photonics is hiring a Technical Support Specialist for its industrial systems product support team. The role provides remote and field support for customers, resellers, subsidiaries, and partners; performs preventive and breakdown maintenance; troubleshoots and optimizes laser systems; develops training materials; supports engineering upgrades and escalated service issues; and maintains service reports, inventory, and customer data. The position requires industrial laser experience, strong electrical and electronic troubleshooting skills, excellent communication and organizational abilities, and 10–15% travel to customer sites. A technical degree is preferred, but significant similar experience may substitute, and the role includes three weeks of training in Germany with a U.S. passport required.
