Description
Smappee is hiring a Technical Support Specialist – EV Charging & Diagnostics to provide technical support to certified installers and partners through phone, email, and ticketing, with a focus on complex DC fast-charging cases. The role involves analyzing charging data, diagnosing issues through logs, measurements, configurations, communication flows, energy availability, and vehicle interactions, guiding installers through troubleshooting, resolving cases independently or escalating them, and collaborating with Customer Service, Sales Engineers, and R&D. The specialist may travel onsite occasionally and should have a technical foundation, strong analytical and communication skills, and proficiency in English, Dutch, or French; EV charging, electrical engineering, or related experience is advantageous.
