Description
The Client is hiring a Customer Support Specialist to provide live-chat, phone, and email support for a property management SaaS platform. The role troubleshoots product features, calendar and channel integrations, smart-device connectivity, and setup processes; documents issues in CRM or ticketing systems; escalates bugs; and adapts communication for hosts and property managers. Candidates need at least two years of technical support experience with live chat as the primary channel, native-level English, strong problem-solving and communication skills, and weekend availability. The role pays $2.50–$5.00 per hour, includes paid time off and 13th-month pay, and offers HMO benefits.
