Description
Geotab is hiring a Technical Support Specialist to diagnose and resolve hardware and software issues for Geotab products, the MyGeotab platform, and partner products. The role supports customers, partners, sales representatives, and internal teams through phone, chat, and email; handles device returns and exchanges; provides product training; manages escalations; and protects customer data. Candidates must be near a Geotab location in Lisbon, Ferrara, or Madrid, speak English and German professionally, and have 1–3 years of customer support or troubleshooting experience, a post-secondary diploma or degree in a relevant field, programming and data-warehouse knowledge, advanced Excel skills, and availability for a flexible 24/7/365 schedule. The position uses a flexible hybrid model.
