Description
Atlean World is hiring a Technical Support Specialist focused on the German Market in Lisbon, Portugal. The role provides end-to-end support for online orders, including delivery management, shipping investigations, returns, payments, refunds, order tracking, and customer inquiries; handles sensitive customer and client data in compliance with PCI and GDPR; and resolves issues through communication with customers, carriers, financial institutions, and internal teams. The position requires fluent English, strong problem-solving and customer-service skills, back-office experience, and the ability to work independently and under pressure. Benefits include private health insurance from day one, Portuguese language lessons, training, and career progression.
