Description
The Technical Support Specialist I serves as the first point of contact for BCC Software customers, providing technical support and customer service through phone, email, and other channels. The role troubleshoots software, hardware, installation, and configuration issues; documents resolutions in a CRM; escalates complex issues; collaborates with Engineering, Product Management, and Professional Services; and recommends products or solutions based on customer needs. It is a full-time exempt position with remote work flexibility and a preference for candidates in the Rochester, New York area.
