Description
ISI is hiring a Technical Support Specialist I to provide frontline customer support for ISI Analytics and Infortel Classic. The role handles phone, email, and web-based inquiries; troubleshoots software and system issues; documents cases; escalates complex problems; and collaborates with internal teams. It requires a high school diploma or GED, strong communication and troubleshooting skills, basic Microsoft Windows and Office proficiency, and the ability to learn technical concepts. The position works standard Monday-through-Friday customer support hours in Central Time, with possible flexibility within scheduled coverage.
