Description
The IT Support & Endpoint Engineer (Level 2) serves as the primary escalation point for complex technical issues and owns support tickets from start to completion. The role covers advanced troubleshooting of hardware, software, network, Windows, Microsoft 365, Active Directory, endpoint, MDM, server, backup, and connectivity issues; supports multi-site operations; and requires 2–5 years of IT support experience, Microsoft Intune and Entra ID knowledge, and basic networking skills. The position includes 25% travel requirements.
