Technical Support Specialist II at TigerConnect

Language

Setup: Hybrid
Location: Mexico City
Type: Full-time
Level: entry

Description

TigerConnect is hiring a Technical Support Specialist II to serve as the primary technical contact for enterprise healthcare customers, handling Tier 1 support tickets, escalations, troubleshooting, SLAs, and customer communications across email, phone, and chat. The hybrid role is based in Mexico City, Mexico, and is suited to recent graduates or candidates with 1-3 years of experience who have strong customer service, communication, problem-solving, and familiarity with APIs, webhooks, Salesforce, and support documentation.

Required Skills

Customer service
Technical support
Troubleshooting
API integrations
Salesforce
Technical writing

Additional Information

Required Previous Experiences: 1-3 years of relevant experience
Preferred Qualifications: Familiarity with API and webhook integrations
Flexibility for variable, on-call, and weekend schedules
Strong communication and organizational skills
Data-driven problem solving
Interest in becoming a subject matter expert in advanced features and API integrations

About TigerConnect

TigerConnect

healthcare201-500

Its software ingests and interprets signals from EHRs and clinical applications, then orchestrates actions across teams and workflows; the activation layer connects 200+ devices, EHRs, and communication systems. The company has been working on this since 2010, is headquartered in El Segundo, California, and has team members across seven countries.

Open roles: 8
Founded: 2010

Customers and case studies

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