Description
Interra Health is hiring a fully remote Technical Support Specialist, Level 2 to provide advanced technical support for internet-based applications, APIs, and database-driven systems. The role troubleshoots complex issues, escalates to engineering when needed, documents processes, supports customer and product users, mentors Level 1 and Level 2 specialists, and contributes to feature requests, documentation, and training. Candidates need at least five years of related experience, a bachelor’s degree or equivalent experience, SQL and Postman proficiency, and experience with case management and developer tools; healthcare IT experience is a plus. The position offers remote work from anywhere in the United States, flexible scheduling, health, dental, vision, retirement, and paid leave benefits.
