Description
Resultant is hiring a Technical Support Specialist / Service Delivery Technician to provide client support, escalate issues, prepare and maintain desktops and laptops, keep customer documentation current, deliver operational and project commitments, perform maintenance activities, and monitor helpdesk alerts. The role requires strong communication and customer service skills, the ability to explain technical solutions, willingness to participate in an on-call rotation, and at least 1–3 years of experience as a Desktop Support Specialist or in a similar role; Managed Service Provider experience is preferred. The position involves Active Directory, networking, computer replacement, user support, and applications such as Office 365, SharePoint, and QuickBooks.
