Technical Support Specialist - Software & Integrations - BE at Smappee

Department: Customer Service

Language

Setup: Hybrid
Location: Harelbeke, West Flanders
Type: Full-time
Level: entry
Posted: Aug 24, 2026

Description

Smappee is hiring a Technical Support Specialist – Software & Integrations to provide technical support to certified installers and partners through phone, email, and a ticketing system. The role focuses on troubleshooting software, connectivity, integration, and connected-system issues; investigating logs and error messages; supporting energy-management applications and external integrations; resolving cases independently; and collaborating with Customer Service, Sales Engineers, and R&D. The position is based at Smappee’s HQ in Snowball and offers health insurance and other benefits.

Required Skills

Technical aptitude
Problem-solving
Software connectivity
IP networks
APIs
Protocols
Integrations
IoT
Troubleshooting
Dutch, French, English

Additional Information

Preferred Qualifications: Background in IT, software, electronics, networking, technical support, IoT, or a related field
Understanding of software and connectivity
Familiarity with IP networks, APIs, protocols, integrations, or connected devices
Troubleshooting ability
Customer communication
Phone, email, and ticket communication
Professional communication in Dutch, French, and English
Experience in technical support, application support, IoT, energy management, EV charging, or system integrations
Translation Company Name: Smappee

Benefits & perks

At Smappee we believe in a modern and dynamic work environment where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly?
An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow.
Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ.
Remuneration according to experience, completed with extra-legal benefits such as meal vouchers, eco vouchers, health insurance, group insurance and holidays supplemented with ADV days.
A flex benefits plan with optional benefits such as bicylce leasing, multimedia, home office supplies, additional holidays, refund of individual pension savings and warrants.
A job where you can truly contribute to a better planet.