Summary from listing
STERIS is hiring a Technical Support Specialist - Software Integration to provide first-responder and moderately complex technical support for customers, partners, and field service teams. The role handles software, hardware, network, electrical, controls, and electronics troubleshooting; remote diagnostics and software upgrades; documentation; case management; and after-hours on-call support. It is hybrid, based in Mentor, Ohio; Hauppauge, New York; or Point Richmond, California, with a Monday-Friday 6 a.m.-11 p.m. EST schedule and an after-hours and weekend on-call rotation after training. The position requires an associate degree in a related field with two years of experience or a bachelor's degree with one year of experience preferred, or a high school diploma with four years of relevant experience, along with IT, networking, troubleshooting, and communication skills. Pay is $58,000-$72,000, with bonus participation and healthcare, dental, vision, retirement, and other benefits.
