Description
The Technical Support Specialist serves as the first point of contact for Web Hosting Canada customers through calls, chats, and tickets in English and French. The role troubleshoots and resolves front-line issues involving hosting, domains, email, DNS, and SSL; escalates complex cases to T2; documents resolutions; creates runbooks, guides, FAQs, and tutorials; and identifies recurring issues. The position requires 1–3 years of technology experience, bilingual communication, knowledge of web infrastructure fundamentals, strong problem-solving and organizational skills, and adaptability. It offers training, dental and medical insurance, and a hybrid work model combining home work with visits to the Tunis office.
