Description
Nash is hiring a remote Technical Support Specialist in the United Kingdom to investigate, resolve, and escalate complex platform and integration issues for enterprise merchants. The role covers API and webhook troubleshooting, Datadog monitoring, incident coordination, knowledge-base documentation, and overflow support during peak windows. Candidates need 5–6+ years of technical support or support engineering experience in a SaaS environment, along with hands-on platform investigation, API and integration troubleshooting, and observability experience. The position includes four weeks of Monday-to-Friday training and runs Thursday through Monday from 9 a.m. to 6 p.m. UK time.
