Description
Upwind is hiring a student for an entry-level technical support role in a cloud cybersecurity company. The position provides customer assistance through Slack, chat, and email; diagnoses and escalates technical issues; maintains customer relationships and support records; contributes to documentation; and develops toward a Technical Support Engineer role through training and mentorship. Candidates must be pursuing a relevant degree with at least one year remaining, be fluent in English, and work intensive hours including nights and weekends. Familiarity with Linux, networking, SQL, or cloud environments is advantageous.
