The Customer Support Team Lead will own the delivery and continuous improvement of LexisNexis Risk Solutions’ customer support function, leading a high-performing team while remaining hands-on with customer requests. The role manages incidents, escalations, complaints, service levels, KPIs, workforce planning, stakeholder relationships, compliance, and operational data to improve customer experience and service delivery.
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Elsevier offers evidence-based tools and resources for physicians, students and practitioners.
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