Description
The role provides second-level IT support by opening, categorizing, and prioritizing requests, diagnosing and resolving incidents and service requests, supporting users with IT systems and equipment, performing basic hardware and software maintenance, configuring microcomputers, supporting network infrastructure and telephony, and assisting with switches and wireless access points. The position requires a high school education, technical support experience, ICT knowledge, and specified ITIL, networking, microcomputing, Windows, and Microsoft Office 365 training or certifications. Benefits include health, dental, food, life insurance, transportation, pharmacy, education, and employee platforms.
