Description
The Technical Support Engineer provides 24x7x365 OEM equipment repair and enterprise infrastructure support, including log analysis, incident triage, remote troubleshooting, service restoration, customer communication, ticket escalation, and coordination with field engineers and parts teams. The role requires 3 to 5 years of relevant experience, a technical computer or network certificate, and the ability to work independently, communicate in English and Spanish, and travel to customer premises when needed.
