Description
The Technical Support Technician provides 24x7x365 OEM equipment repair and technical support for enterprise servers, retail point-of-sale and self-checkout systems, network infrastructure, desktops, and peripherals. The role includes remote troubleshooting, incident triage, system-log analysis, service restoration, ticket management, hardware swaps, software configuration, and guidance to onsite field engineers. It requires a high school diploma or GED, a computer or network certificate, and at least three years of relevant experience; an associate degree in computer or electrical engineering and relevant certifications are preferred. The position may require occasional non-standard hours or overtime and includes elective benefits.
