Description
LeadVenture Belize is hiring a Tier I Technical Support Specialist to provide first-level support for its software applications, email, and website. The role handles customer calls, emails, and chats; triages and tracks tickets; troubleshoots issues; escalates complex work; documents trends; and recommends process improvements. Candidates need a high school diploma, at least two years of computer and software service experience, at least one year of external-customer technical helpdesk experience, Microsoft Office skills, HTML, CSS, and JavaScript experience, strong communication abilities, and fluency in English. The position may work onsite, remotely, or in a hybrid environment.
