Description
LeadVenture is hiring a Technical Support Specialist to provide first-level support for its software applications, email, and website. The role handles customer calls, emails, and chats; triages and troubleshoots requests; manages tickets; documents issues; identifies trends; and recommends process improvements. It requires a high school diploma, at least two years of computer and software service experience, at least one year of external-customer technical helpdesk experience, Microsoft Office proficiency, HTML, CSS, and JavaScript experience, strong communication skills, and fluent English. The position may work onsite, remotely, or in a hybrid environment.
