Description
The Technician, Client Services supports one or more managed-service clients by handling inbound and escalated technical inquiries, troubleshooting internet, hardware, software, Microsoft 365, Windows, Active Directory, and network issues, creating and routing tickets, documenting incidents, and coordinating with internal teams and vendors. The role requires client-facing communication, remote and onsite support, travel to client offices, and a mix of onsite work at IT Solutions or from home. Candidates need a bachelor's degree or equivalent experience, at least two years of network administration experience, and experience with Windows, Exchange, ticketing systems, and virtual desktop environments. Benefits include medical, dental, vision, paid time off, retirement matching, life and disability insurance, FSA, HSA, training, and performance bonuses.
